Navigate Change
Your Goals

Navigate change more effectively

Change is the only constant in our rapidly evolving healthcare system. Healthcare is increasingly complex, requiring sophisticated skills that prioritize high levels of coordination, collaboration, and trust.  

Navigate Change

Drives for efficiency, value, and equity only raise the stakes and heighten the need for truly effective teams. The most successful organizations invest in helping their teams understand the dynamics of change and effective ways to navigate it.

Our workshops and customized multi-session programs are designed to equip healthcare professionals with the mindsets and tools to metabolize change.

Topics we focus on include:

  • Conflict Diagnosis
  • Difficult Dialogues
  • Narrative Leadership: Story of Self
  • Narrative Leadership: Story of Now
  • Relational Coaching
  • Relational Facilitation
  • Teaming and Psychological Safety
  • The Dynamics of Self and Teams

Learn more about bringing Relational Leadership to your organization.

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Knowledge Center

Insights & Resources

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Your Goals

Additional Goals

Your Goals

Cultivate leadership at all levels

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Your Goals

Increase engagement & inclusion

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Your Goals

Improve collaboration & communication

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Your Goals

Transform conflict

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Your Goals

Strengthen connection & community

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Knowledge Center

Insights and Resources

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Primary Care Beyond COVID-19

We must use the experience of the COVID-19 pandemic to inform a new model of primary care that is based on relationships, write Kari Mader, Sarah Smithson, and Matt Lewis.
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Primary Care Beyond COVID-19

Alex Ho on The Value of Relational Leadership in the Face of Adversity

In 2015, the Dedicated to Aurora’s Wellness and Needs (DAWN) Clinic in Aurora, CO was created as a joint venture between the Fields Foundation and Primary Care Progress. In 2020, COVID-19 posed a significant challenge: how could the interdisciplinary student-run free clinic safely and efficiently meet the needs of Aurora's underserved populations during the pandemic? Hear how PCP Team Leader Alex Ho and his colleagues used Relational Leadership (RL) to collaboratively create and implement a telehealth program, and the ways Alex has brought RL into his work in developing a pipeline program for underrepresented students in medicine with the Colorado University Anschutz Medical Campus' Office of Inclusion and Outreach.
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Alex Ho on The Value of Relational Leadership in the Face of Adversity

Healthcare Transformation with Robert Pearl, M.D.

In this episode of Relational Rounds, Elizabeth Metraux welcomes Robert Pearl, M.D. to talk about health care transformation. They dive into topics like leadership, motivation, teamwork, and many other key ways of shifting primary healthcare in America.
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Healthcare Transformation with Robert Pearl, M.D.

A Mixed Methods Study of Change Processes Enabling Effective Transition to Team-Based Care

Team-based care is considered central to achieving value in primary care, yet results of large-scale primary care transformation initiatives have been mixed. We explore how underlying change processes influence the effectiveness of transition to team-based care.
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A Mixed Methods Study of Change Processes Enabling Effective Transition to Team-Based Care

How practice culture affects physician burnout

If you’re in an organization that’s trying to improve its performance and everyone’s too scared to say something’s wrong, you’re not going to get anywhere.
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How practice culture affects physician burnout

"This year, there's been so much change with COVID, with work, with everything. But I feel like the PCP Student Action Network has been that constant that I could always just count on. And my favorite part is that no matter how stressful work was, no matter how stressful the year was, whenever it came time for a PCP call or any PCP anything, it's always something that I look forward to."

Student Action Network Coach

"I have employed and used so much of my Relational Leadership experience and training from Intend Health to work."

Krisda Chaiyachati, MD, MPH, MSHP

Assistant Professor of Medicine, Perelman School of Medicine, University of Pennsylvania

“Relational skills are particularly important right now because they’re rooted in people, with the fundamental assumption that we are good and have common values. If I can approach with unconditional positive regard and build in psychological safety, who knows what we can accomplish, despite the chaos around us.”

Lexy Kliewer, LCSW

Oregon Health and Science University

"I think the collaborative work that Intend Health does to recruit bright, energized, resilient, diverse, and compassionate primary care physicians all over the country will be even more impactful. Intend Health's efforts will be a big part of the solution to mend our ailing primary care infrastructure in the coming years."

Peter Meyers, MD, MPH

Family Physician, Minnesota Community Care

“I participated in RLI [the Relational Leadership Institute]... and my world has not been the same since. The community that I’ve gained at RLI has been extraordinary. Being part of RLI means being connected to a diverse, interdisciplinary community that breaks down the walls that are typical in academic medicine.”

Katie Gradick, MD, MHS

University of Utah

“So far, my experience in this Relational Leadership course has been THE highlight of my leadership journey. This program exceeded my expectations. I have been sharing the content with my colleagues who are also inspired by it. Thank you for making the world a better place one Relational Leadership course at a time.”

Relational Leadership for Clinician Leadership Program Participant

OCHIN

"The leadership skills, relationships, and perspective I have gained through my involvement in Intend Health have shaped the clinician, educator, and leader I am today."

Kyle Turner, PharmD

University of Utah

"Thank you for inspiring a generation of future docs to become primary care physicians. I definitely felt like I had a community during medical school."

Shani Truong

Family Medicine Resident, UC Davis San Joaquin General Hospital

"In a healthcare system fraught with silos and computer screens, we need the human voice — a personal connection — now more than ever. That's the work of Intend Health."

Matt Lewis, PhD

Strategic Consultant

“Over 100 members of the UNC community have participated in our Relational Leadership Institutes… one word stands out for me in our evaluations — regardless of whether cohorts met in person or via Zoom — and that word is transformative."

Josh Hinson, MSW, LCSW

Assistant Professor University of North Carolina at Chapel Hill School of Social Work

“A big impact that Intend Health has on me is it makes me more humble, kinder, more intuitive, a better listener, and I’ve been able to teach the skills I’ve learned to others. All of this makes me a better team member, and I think that that's integral to what Intend Health teaches — we need high functioning teams to provide the best care.”

Student Action Network Participant

“Relational Leadership is what keeps me going. When I feel overwhelmed, stressed, down, I turn to members of the Relational Leadership community for support and resilience. We genuinely care about each other. We put ‘people first,’ truly, in our work together.”

Sarah Smithson, MD, MPH

Assistant Dean for Clinical Education University of North Carolina at Chapel Hill School of Medicine

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