Our Approach

The Case for
Relational Leadership

Relational Leadership Framework

Healthcare is increasingly complex, requiring sophisticated skills that prioritize high levels of coordination, collaboration, and trust.

Clinicians with Patients - Intend Health

Drives for efficiency, value, and equity only raise the stakes and heighten the need for truly effective teams. The characteristics of high-performing teams and organizations have been known for decades. Concepts such as psychological safety, flattened hierarchy, agility managing tensions from difference, and fostering connection have been extensively researched and documented. However, building such teams, or transforming poorly performing teams into them, has eluded health systems leaders and practitioners for some time.

We now live in a moment where the stakes are even higher, and our systems, leaders, and colleagues face additional obstacles — levels of burnout, already high pre-COVID, have soared during the pandemic, the workforce has shrunk, and tremendous harm has been done to trust between the healthcare workforce and their institutions and leaders.

A sophisticated social strategy is necessary to navigate this moment. Intend Health Strategies is committed to helping healthcare professionals thrive, even in the midst of adversity.

We are turning the tide on burnout and disengagement by helping courageous health professionals and leaders implement a practical new model for showing up in their work. To achieve this we put our attention where others don’t. We are laser-focused on the quality of human interactions and dynamics as core drivers of satisfaction and success, and on the  interplay between those relational characteristics and the processes, policies, and workflows of the institution.

The experiences we create are curated from decades of experience in healthcare and beyond. We help to make a core set of relational skills real and practical in healthcare. Participants are renewed by their engagement with us; they gain an actionable set of practices that can immediately be put to use and they rediscover a sense of connection to a wider community and purpose. This contributes to more satisfied and successful individuals, more productive and effective teams, stronger and more stable institutions and, ultimately, to a thriving healthcare ecosystem.

PCP - Intend Health

Your Goals

Cultivate Leadership
Your Goals

Cultivate leadership at all levels

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Increase Engagement
Your Goals

Increase engagement & inclusion

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Improve Collaboration
Your Goals

Improve collaboration & communication

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Transform Conflict
Your Goals

Transform conflict

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Navigate Change
Your Goals

Navigate change more effectively

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Strengthen Community
Your Goals

Strengthen connection & community

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Intend Health is mobilizing a critically-needed solution. We focus on the following:

PCP - Intend Health
  • Relational and human dynamics are the foundation of our approach, rather than a complement.
  • We cover the essential skills, mindsets, and knowledge of high-performing teams and leaders and make them easily understandable, teachable, and shareable with others.
  • Our programs are designed and taught by clinicians and other health professionals with deep personal experiences in both transactional, non-relational systems and human-centered relational systems. They can speak directly from experience about the gains in success and team engagement.
  • We emphasize application and practice, facilitating group experiences that model high-performing teams, so participants can both be inspired and begin developing relational “muscle memory.”
  • We recognize that providing quality healthcare requires weaving together technical strategies focused on structures, processes, and workflows with relational strategies that attend to the human dynamics and relationships that drive our success.
  • We offer real-time team interventions that serve the individual and collective needs for trust-building, healing, and organizational renewal.

We seek out motivated healthcare professionals and leaders who share our vision for human-centered healthcare.

We equip them to become relational leaders and ambassadors for these new approaches locally within their institutions and communities, as well as nationally through thought leadership and network influence. Intend Health seeks to seed institutions with groups of relational advocates, enable them to join and connect within our network, partner with them to spread relational strategies locally, and share their knowledge and experience nationally. We believe this will further seed a field of research, thought leadership, and practice as healthcare evolves into its next era.

People in Connection - Intend Health

Learn more about bringing Relational Leadership to your organization.

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Intend Health People